Home

UGCS Service Desk

Support and Desktops

The UGCS Service Desk is your first point of contact for UGCS IT Services.  You can submit/report a problem using the Customer Self-Service Portal or find Documentation or a Support Forum to answer your questions. If the UGCS End User Support staff cannot solve your query immediately, they will log the details and refer the matter to another member of staff who has specialist expertise in the relevant area. Need help with a service or particular application? Visit our support area located on the Ground Floor of the UGCS building.

Advisory/Help Desk Service

The Service Desk is your first point of contact for UGCS IT Services.

Accounts, Passwords & Security

The University provides a wide range of IT systems and services that require user accounts and passwords to provide secure access.

Mailing List Service (UGSTAFF,UTAG, GAUA etc)

Provides support for sending email messages to multiple recipients and management of lists of recipients.

New Media for Teaching, Learning, and Research

Support for handling UG new media issues (social media, blogging etc)